FAQ

Order Status

I have questions about, or need help with, ordering?

Please give us a call and one of our helpful customer service people will walk you through the process.

Is it possible to change an order I already placed?

We understand that once you place an order, you may realize you want to change sizes or location of embroidery. Be aware, all items are custom made and begun when ordered, so change fees may occur. If you want to alter an order in a any way, notify us via email as soon as possible, and we will do our best to accommodate you. Change and restocking fees may incur.

How much is shipping?

Shipping costs are noted on your order form, prior to finalizing it. Shipping costs are calculated based upon weight of the package and your zip code.

Has my order shipped?

Normal production time is up to two weeks following final approval, and we will send an email to you to let you know when we are shipping your order. Do not hesitate to contact us at anytime for an update on the progress.

Can I track my order once it ships?

When your order ships, you will be emailed a notice which contains the shipping method and tracking information.

I received my order, and I think something is wrong, what do i do?

Although all orders are double checked for accuracy, if we did something in error, we will make it right. Please contact us immediately for further instructions.

Can I return my order?

Defective merchandise may be returned within 2 weeks of receipt of the item(s). Requests for return must be submitted in writing, via email

What is your return policy?

Please see our Terms & Conditions page

When will my order ship?

Normal production time is two weeks, unless noted otherwise. You will receive an email letting you know when your order ships.

Guarantees

High quality guarantee.

We continually work with manufacturers, vendors, etc. to ensure we are providing you the very best products at the very best prices. Our work is some of the best in the industry, and we stand behind every piece we produce.

Privacy Policy

Please see our Terms & Conditions page

Pricing and Billing

Do I have to pay sales tax?

Orders placed/shipped within the state of California will be charged applicable sales tax.

I have a question on my charges.

Please give us a call and one of our helpful customer service people will be happy to review your order with you.

I need a copy of my receipt/invoice.

You will be emailed a copy of your receipt along with your shipping information when your order is shipped. If you did not receive it, or need a receipt prior to shipping, please contact our customer service.

When will my credit appear on my account?

Credits can take up to 10 business days, following receipt of your item.

When will my credit card be charged?

Payment is due at the time you place your order, and credit cards will be charged within 24 hours of you placing your order. Charges may take 2-3 days to show up on your account.

Website Navigation

How do I find my product?

To find specific products on our website, simply use the navigation tools at the top of our homepage. You may also type the product name or keywords into our search bar. Additionally, you may call and speak with one of our customer service representatives who will be happy to help you.

Additional Support

How do I contact you?

You may contact us via email or a telephone call. Please click here to send an email directly to us.

We have representatives available to speak with you Monday - Friday, 9:00 - 5:30 PST. We can be reached at 714/974-9120.

Please note we are not available by phone on weekends or National holidays.